Customer Service Specialist (m/f/d)

Finland, Joensuu, Finland, Tampere

Full-time

Permanent employee

Your mission

In this role, you will be our first point of contact for existing customers seeking support, helping them ensure the smooth functionality of our solutions. You will be part of our Customer Service team and work closely with other departments such as Consulting, Sales, Product Management, and Development.
This position is a great fit for you if you enjoy communicating with people both in writing and verbally, if you handle customer inquiries with a solution-oriented mindset, and if you have strong IT expertise. We are happy to support you with individual training to close any knowledge gaps and will, of course, provide thorough onboarding in our software.

What you will do:

You will primarily be responsible for intaking, investigating, resolving and documenting customer issues.
You will regularly communicate ticket status updates to our customers and coordinate further activities when needed.
You will support our customers with application errors and issues in areas such as care processes, medication prescription, billing, and duty scheduling.
You will regularly connect to customers’ IT systems for error analysis or troubleshooting.
You will analyze and resolve issues across various interfaces.
You will be responsible for documenting all correspondence with customers, as well as your analyses and implemented solutions, in the internal ticketing system and knowledgebase.
You will communicate regularly with the development department, including for bug fixing.

Your profile

Experience in software support
A desire to understand our customer’s needs, learn new things and continuously develop your skills
Enjoyment in interacting with customers and excellent communication skills
Team player with a responsible and precise working style.
Ability to handle pressure and remain composed, even in occasionally hectic situations
Experience with care management processes in social institutions is a plus
Very good Finnish language skills, both written and spoken (minimum level C1)
Basic knowledge of English, both written and spoken

Why us?

Competitive salary and benefits package
Extensive Occupational Health Care and Health insurance
Lunch benefit
Exercise/Culture & Massage benefit
Flexible working hours and remote work options
A supportive and collaborative international team environment
Access to continuous learning and development programs
Engaging company culture with regular team events and activities

contact information

If this sounds like you, we look forward to receiving your detailed application documents, including your salary expectations and earliest possible starting date via our online application form!